We’re pleased to announce that Fat Beehive has transitioned to Jira Service Desk to enhance our support services. This change aims to streamline your experience when raising support tickets.
Key Highlights of the Transition:
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- Go-Live Date: Our Jira Service Desk system is now fully operational.
- Support During the Transition: Our dedicated support team is available to assist you. If you encounter any challenges or have questions, please reach out to your Account Manager.
- Sign Up Now: To utilise our upgraded platform, you will receive an email with a link to sign up for your Jira Service Deck account. Please check your inbox and follow the provided instructions to create your account.
- Zendesk Integration: Please note that your existing and future tickets in Zendesk will be managed within our new Jira Service Desk system. This integration ensures the continued efficient handling of your support requests.
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What to Expect Next:
Please keep an eye out on the upcoming sign up link, don’t worry if you’ve missed it, you can: Sign up to Fat Beehive Jira here.
- Here’s our step-by-step guide on how to Sign up.
- For more information on raising a ticket see here.
- If you’re still getting stuck, please don’t hesitate to give us a call on +44 (0)1234 988 788.
We appreciate your patience and understanding during this transition. Our goal is to provide you with an improved customer experience, and we believe Jira Service Desk will significantly contribute to achieving that objective.
We look forward to serving you on the new platform!