We hope this message finds you well. We’re thrilled to share some exciting news with you – our transition to the new and improved Zendesk system is officially Live.
The new Zendesk platform brings a host of enhancements to elevate your customer experience. As we make this transition, we want to assure you that we have taken every measure to ensure a smooth and seamless process.
Key Highlights of the Transition:
- Go-Live Date: The Zendesk system will be fully operational starting November 29th. From this date forward, you can expect to interact with us through the new platform for all your support needs.
- Support Throughout the Transition: Our dedicated support team will be available to assist you during the transition. If you encounter any challenges or have questions, please don’t hesitate to reach out to your dedicated Account manager.
- Sign Up Now: To make the most of our upgraded platform, you will receive an email with a link to sign up for your Zendesk account. Keep an eye on your inbox, and simply follow the provided instructions to create your account.
- JIRA Integration: We want to inform you that your existing and future tickets in JIRA will be managed inside our new Zendesk system. This integration will ensure a contiunuted and efficient handling of your support requests.
What to Expect Next:
Please keep an eye out on the upcoming sign up link, don’t worry if you’ve missed it, you can: Sign up to Fat Beehive Zendesk Here.
- Here’s our step-by-step guide on how to Sign Up.
- For more information on raising a ticket see here.
- If you’re still getting stuck, please don’t hesitate to call us.
We appreciate your patience and understanding as we make this transition. Our goal is to provide you with an even better customer experience, and we believe Zendesk will contribute significantly to achieving that objective.
We look forward to serving you on the new Zendesk platform!