Fat Beehive managed web hosting and support—a dedicated team of account managers based in Borough, London (Phil, Jake (Senior Account Manager), Errol, Malachi, and Anu).
Managed hosting
We have been hosting and supporting charity websites for over 25 years. Whether we built your site or not, we take all the stress out of your ongoing hosting, maintenance and strategic site development. We specialise in WordPress and Drupal but can host sites built using other compatible systems.
All our sites are hosted on dedicated carbon-neutral servers, with 24×7 support, managed cloud infrastructure, and automated security and compliance. Keeping your website safe, secure, and available around the clock. You will have a dedicated account manager who is based in our London office and be supported by a team of dedicated in-house support developers who will do everything from fixing broken code to restoring your site, should the worst happen, to adding new features or improving site speed and usability.
Your Account Manager will be the single contact for all your website maintenance, managed hosting, secure encrypted backup and emergency / out-of-hours needs.
Looking to move your website’s hosting?
Get in touch with our client partnerships team:
Security
As an ISO 27001-accredited company, we prioritise your website’s security. We implement comprehensive security features and provide ongoing maintenance to protect your site. We can even enhance our measures for charities facing unique security challenges.
Cost-effective plans designed for charities
Essential Hosting and Support
- Hosting – Our dedicated servers are based in the UK via Google Cloud (currently, the #1 ranked ethical company in the tech sector) with Platform.sh providing a layer of services to ensure your hosting is secure and flexible. Our dedicated hosting is also covered by The Service Organisation Control (SOC) 2 certification which is recognised as the gold standard for data security and privacy in Europe.
- Hosting across the Amazon Web Services and Google Cloud platforms, we offer a flexible, robust service and a simple and easy upgrade route (for example, if your website needs to serve more users).
- We monitor and support your website on our servers, providing an SLA and uptime guarantee.
- Maintenance – As WordPress and Drupal are both open-source systems, a community of developers around the world is testing the CMSs for security and releasing security patches. As part of your yearly site maintenance fee, we include:
- Security patches within 24 hours of notification
- Upgrading to PHP versions so that your site is supported (usually once every two years)
- Upgrading of WordPress plugin and Drupal module security releases
- Upgrading of server infrastructure such as Linux, MySQL etc
- Proactive monitoring across our hosting platforms, disaster recovery plans, and redundancy planning
- Technical Support—You can run and maintain your website without worry. Our developers work in-house at our offices, so we can provide faster response times and better service.
- Personalised Service Desk – We have a ticketing system for enquiries via your personalised service desk, but you can also contact us by telephone or email. After all, we’re people people! – This service is managed by our Account Management Lead, who works closely in partnership with our Development and Digital Strategy teams to ensure you continue to get fantastic service from us.
Our Essential managed hosting and support starts at just £350 a month for WordPress sites or £400 for Drupal sites.
Standard Plan (includes Ongoing Strategic Consultancy)
To get the best results from their website, we find that more digitally ambitious charities require ongoing support for using and maintaining their website and digital strategy. We want to ensure you have a world-class digital strategy to maximise the value you get from your website. Understanding how people use your site and ensuring it is optimised to meet their (and your) specific goals is an ongoing process, so continuous analysis based on solid research is so important. This is why our Standard Plan includes all of the above plus:
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- Quarterly Reporting: This includes ongoing analysis and quarterly updates with our digital strategy team to discuss your digital goals and identify the areas where you need to improve to maximise the value you get from your website. This coaching and advice is designed for you to take away recommendations and actions to help you to improve the performance of your site so it is constantly optimised against your key objectives.
- Strategically aligned site improvements: Our Strategy team can develop a plan to help you identify, cost up, and implement site improvements to support your website objectives. Our advice and suggestions are based on our extensive experience with similar projects and clients, our knowledge of your organisation and the sector as a whole, and your organisational requirements, website objectives, and digital needs
Standard Plus
Our Standard Plus plan includes all of the above but with pre-booked retainer hours, which can be purchased at a 20% discount. These hours save both money and time on optimising and improving your site. Our retainers are designed to be as flexible as possible to help clients plan their yearly digital budgets. Retainer hours can be used for any purpose, including research, consultation, design, development, or training.
